Privacy Policy

Last Updated: 06.01.2025

At Daphne Malta, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

This Privacy Policy outlines how we collect, use, and protect your information when you use our website: www.daphnemalta.com.

1. Who We Are

Daphne Malta is an independently operated platform representing the Daphne brand for the Maltese market. The website is managed by an independent distributor of Daphne JSC, a Bulgarian-registered company (ul. Perperikon 9, Varna, Bulgaria).

If you have any questions regarding this policy or your personal data, you may contact us at:
✉️ info@daphnemalta.com

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Name and contact details (email, phone, delivery address)
Order and payment information
User account details
IP address and device/browser type
Site usage data (pages visited, products viewed)
Communication preferences (e.g. newsletter opt-ins)

We do not collect or store full credit card information. Payments are processed securely via Stripe.

3. How We Use Your Data

We use your personal data to:

Process and deliver your orders
Communicate order updates and customer service
Send marketing communications (if you opt in)
Improve our website and customer experience
Meet legal or regulatory requirements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual necessity – to fulfil orders and manage your account
Legitimate interests – to improve services and prevent fraud
Consent – for marketing communications
Legal obligation – to comply with consumer and financial laws

5. Sharing Your Information

We only share your data when necessary, including with:

Payment processor: Stripe
Shipping partners for delivery
Email marketing provider (Sender) for opted-in communications
IT and analytics service providers for site performance

We never sell your data.

6. Cookies and Tracking

We use cookies and similar technologies to improve site performance, personalise content, and analyse traffic.

By using our site, you agree to our use of cookies. You can manage your preferences through your browser settings.

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Request correction or deletion
Object to processing or withdraw consent
Request data portability
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@daphnemalta.com.

8. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy, including accounting, legal, and tax obligations.

9. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Third-Party Links

Our site may contain links to other websites. This policy does not apply to third-party sites. Please review their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page with the updated date.

12. Contact

If you have any concerns or questions regarding this Privacy Policy, please contact:

Daphne Malta
info@daphnemalta.com
+356 77504414